DICE responds to Battlefield 4 Xbox One crashes, promises double XP week & scope as compensation

DICE responds to Battlefield 4 Xbox One crashes, promises double XP week & scope as compensation


DICE has promised to resolve issues reported by Xbox One Battlefield 4 players, and offered up a double XP week and "special sidearm scope" as compensation for their troubles.

Multiple players have reported experiencing crashes with the Xbox One version, which boots them back to the Xbox Home screen during or after matches, while others have also experienced problems with Battlefield 4: Premium, which doesn't appear to register on certain users' Battlelog profiles.

A bug in the game's save system is also reported to corrupt some users' single-player progress.

"At DICE, we are committed to you, the fans, and view the game as a live service," said the studio's general manager Karl Magnus Troedsson. "I am extremely proud of the people at DICE and everyone across EA that contributed to the development of Battlefield 4. However, I am less proud to see that the game has experienced some turbulence during the launch period. While some platforms have had only minor problems, others have had more than their fair share of issues.

"Resolving the launch issues is our #1 priority. In fact, we are so serious that we have the entire team working to stabilize the game and we will not move on to other projects until we are sure that Battlefield 4 meets – and exceeds – your expectations. It is the right thing to do.

"To show our appreciation for your patience as we work through these issues, we are announcing that from November 28 through December 5, we will reward all players with Double XP for every multiplayer match they complete. We understand that the launch issues may have impacted your progression, and we want to do everything we can to help you get back the XP that you may have lost.

"Also, to cap off the week, on December 5 we will give all players that log in to Battlefield 4 multiplayer a M1911 pistol scope. This special sidearm scope, previously reserved for our DICE developers, has a 3X zoom and is available for all classes in Battlefield 4."

Unfortunately, DICE doesn't offer any indication as to when the issues should be resolved.

The faults with the Xbox One version follow a major issue with the PS4 version, which was reported to prohibit users from playing 64-player games. That issue is expected to have been resolved.